Do you offer a repair service?
Shokz does not offer a repair service, but we do offer a (2) two-year limited warranty against manufacturing defects for all new products purchased from authorized retailers. The warranty period begins from the date of purchase.
How long is the warranty?
Shokz offers a two-year warranty on all new products purchased from authorized retailers in most countries. China, Hong Kong, Macao, and Taiwan offer a one-year warranty. Your warranty begins with your purchase date. Should you need to file a claim and receive a replacement unit, the warranty period on the replacement unit will continue from your original purchase date.
What’s covered under warranty?
Your warranty covers manufacturer defects. It does not cover abuse, misuse, loss or theft.
What if my product was a gift?
If you received the product as a gift you can still register for the two-year warranty by using the date you received the product as the purchase date.
My replacement headphones broke, Can I file another claim?
If you’re still within two years since your original purchase date, you can file a claim on your replacement headphones using your original registration code.
Can I upgrade my headphones when I file a warranty claim?
A warranty claim can only provide you with a replacement of the headphones you already have.
Do you provide exchange & upgrade services?
Shokz stops providing exchange & upgrade services from May, 2023. Please start a return and refund first and make another purchase with your favourite headphone at the same time.